Return and Refund Policy

Effective September 16, 2026

Each Timeline StoryBook is personalized and printed to order. Please review your complete design before placing your order. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Personalized Books

Except where applicable law requires otherwise, completed StoryBooks cannot be returned or refunded because of a change of mind or an error in the design the customer approved. This includes errors in names, dates, spelling, captions, photographs, cropping, page layouts or other approved content.

Printed colours may vary slightly from what appears on a screen. Minor colour, brightness or contrast differences are not considered printing defects.

Changes and Cancellations

Contact us immediately at sales@timelinestorybooks.com with your order number if you need to change or cancel an order. We’ll try to help if production hasn’t begun, but changes and cancellations aren’t guaranteed after an order is submitted.

If we can’t ship within the timeframe promised, we’ll notify you and provide the options required by applicable law, which may include accepting a delay or cancelling for a refund.

Damaged, Defective or Incorrect Orders

If your book arrives damaged, has a verified printing or manufacturing defect, is materially different from the design you approved, or is the wrong book or quantity, contact us as soon as possible—ideally within 14 days of delivery. This timeframe does not limit rights you may have under applicable law.

Email sales@timelinestorybooks.com with your order number, a description of the problem and clear photos of the book. For shipping damage, include photos of the packaging and shipping label. Keep the book and packaging until we review your request, and don’t send anything back unless we provide return instructions.

After reviewing the issue, we’ll provide an appropriate resolution as required by law. This may include a replacement, reprint, partial refund or full refund.

Delivery and Refunds

Please check your shipping address when ordering. Contact us immediately if you notice an error; we’ll try to update it before the order ships. If an address error requires reshipping, additional shipping charges may apply where permitted by law.

If tracking shows your package was delivered but you can’t find it, check with household members, neighbours or your building’s mailroom, then contact us with your order number. We’ll help investigate.

Approved refunds will be issued to the original payment method where possible and within the timeframe required by applicable law. Your bank or payment provider may take additional time to post the refund. Shipping charges will be refunded where required by law or as part of an approved resolution.

Contact Us

For questions, cancellation requests or order problems, contact:

Timeline StoryBooks
Email: sales@timelinestorybooks.com
Website: timelinestorybooks.com

Please include your order number when contacting us about an existing order.